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Get Help! If you are in need, please seek out assistance.
The 2-1-1/HELP-Line provides crisis intervention and referrals to health and human service agencies in Kalamazoo County as well as to communities across the State of Michigan . Our Staff is highly trained in skills that empower callers to make life-enhancing decisions. We specialize in linking people to appropriate community resources (Local Resources). Whether a person needs help locating a specific service or is having trouble securing basic needs, we can help. The 2-1-1/HELP-Line operates 24 hours a day—365 days a year. Calls are confidential and answered with respect, empathy and compassion. We are experts in suicide prevention and are fully certified by the American Association of Suicidology. We are part of the National Suicide Prevention Lifeline network and meet national standards for Best Practices for Suicide Prevention Hot Lines. Individuals wishing to learn about volunteer training for the 2-1-1/HELP-Line should fill out an on-line application or call us at (269) 381-1510.
Housing Assistance
Utility & Fuel Assistance
Emergency Food Other Emergency Needs & Community Centers
Original Documentation
Housing Assistance
Adults and Families Housing Resources, Inc. 382-0287 345 N. Burdick ELIGIBLE: SERVICE: Clearinghouse for emergency housing assistance. The services include general housing information & counseling, referral to appropriate community agencies, emergency shelter placements, advocacy services (e.g., landlord/tenant intervention), housing options (assistance with securing emergency, transitional, and permanent housing), & limited financial assistance. Due to limited resources, 1 out of 10 people receive financial grants. Grant minimum eligibility requirements: 1. Kalamazoo Co. resident for at least 6 months. 2. Must be a sustainable solution. 3. Client must have income or pending income. HRI also provides supportive services and rental assistance to homeless families making a transition to permanent housing and to tenuously housed persons to help stabilize their housing and prevent homelessness. HRI operates the Rickman House, permanent subsidized housing for homeless single adults, primarily with mental illness, along with Pinehurst Townhomes, Summit Park Apartments and Rosewood, permanent housing for families with low incomes. CONTACT: Galyn Barnum
345-2974 448 N. Burdick ELIGIBLE: Persons 18 and older. Younger persons if accompanied by a legal guardian. SERVICE: Offers emergency shelter and longer term services. Has housing units and programs for men, men w/children, women, women with children and married couples with or without children.
Number of beds: 234 (75 for longer term programs) Three meals a day provided on site Monday - Sunday. CONTACT: Women Ext. 231 Men Ext. 227
Family Shelter (Housing Resources) 382-5609 ELIGIBLE: Homeless families with children from Kal. Number of beds: 6 rooms (24 person capacity) CONTACT: Jeanette Weatherspoon
18 years & Older Emergency Overnight Shelter (KCHCS) 388-3680 ELIGIBLE: Adults 18 yrs. and older SERVICES: Provides an 12-bed emergency shelter for vulnerable, hard to place single persons. Located at the same site as Ministry with Community. Housing search and job search assistance provided. Meal served from 1:30-2:30pm. at Ministry with Community. Number of beds: 12 Emergency Overflow Program: If all shelters are full, motel voucher may be provided to single adults only who are eligible for this shelter.
CONTACT: Dorothy Brown
Females 17-35 years Next Door Shelter for Women 349-2119 1215 ELIGIBLE: Women 17-35 yrs. Does not accept pregnant women. SERVICE: Provides room and board for six single women between 17 and 35 yrs. It is a structured individualized program including job search, budgeting and goal setting. Number of beds: 6 CONTACT: Stephanie Hoffman Eligibility for both Open or Next Door Shelters 1. Single between 17 and 35 yrs. old. 2. Working or able to work a minimum of 35 hours per week. 3. Not receiving any Disability or SSI payments.
Bethany House Shelter for Women 388-3409 ELIGIBLE: Women 20yrs. & older SERVICES: Provides room and board for motivated women in a peaceful, supportive, nonviolent environment. Requires goal setting toward self-sufficiency and movement toward those goals. Number of beds: 4 CONTACT: Sister Rose Cadaret, SSJ
Open Door Shelter for Men 345-1431 ELIGIBLE: 17-35 yrs. Males only. SERVICE: Provides room and board for six single men between 17 and 35 yrs. It is a structured individualized program including job search, budgeting and goal setting. Number of beds: 6 CONTACT: Michael Childress
(800) 873-TEEN 343-8765 990 W. Kilgore ELIGIBLE: 10-17yrs. Adolescent homeless youth, runaways, and youth in crisis. SERVICES: Provides 24-hr emergency shelter and crisis intervention. Voluntary shelter for up to 14 days; counseling for youth & family at shelter, and in convenient community locations. Outreach services, including workshops and support groups. Number of beds: 13 CONTACT: The 385-2869 353 East ELIGIBLE: Domestic violence victims and their children SERVICE: Provides 24 -hr. shelter. Also provides counseling, support groups, advocacy and information and referral. Maximum stay 5 weeks. Number of beds: 40-45 CONTACT: Misty Moon-Larthridge
Michigan Department of Human Services (DHS formerly, FIA, DSS) 337-4900 (Main #) ELIGIBLE: SERVICES: State Emergency Relief (SER): There is an application process to qualify for this financial assistance. One criterion is that the solution to the problem be sustainable. Services available under this program can include assistance with funeral costs, shelter related issues, utilities (electric, heat, water), and home ownership services, ie, mortgages, property taxes, and home repairs.
Emergency Services (ES): Help with unusual circumstances beyond SER requirements ie, medically necessary phone installation, heat, utilities, maximum dollar amounts apply. CONTACT: Tim Charron 337-4981
Utility Assistance Community Collaborative (Salvation Army & Community Action Bureau)
Salvation Army 344-6119 1700 ELIGIBLE: Low income persons or families in financial crisis SERVICES: Provides emergency assistance for utilities, food, clothing, personal needs, diapers and disaster relief. For utilities assistance: 1. Client must be a resident of Kal. 2. Must be in an affordable situation. 3. Client contributes money to the solution to the extent possible. 4. Client received a shut off notice and has already been in contact with DHS.
Community Action Bureau CONTACT: Maria Almaguer or Captain Tom McComb
Emergency Financial Assistance (KCHCS) Call Salvation Army as the entry point to accessing community funds for utility assistance. ELIGIBLE: Low-income families and individuals in financial crisis SERVICES: Provides financial assistance with housing, heating, and energy emergencies. For Utility Assistance--Client must: 1. Be a resident of 2. Have decisions from DHS and Sal. Army 3. Be income-eligible under grant guide lines. 4. Provide proof of emergency, for example, a shutoff notice.
Emergency Food
343-3663 913 E. Alcott ELIGIBLE: Any Kal. SERVICE: Provides 2-4 days of groceries based on client self-referral. Client should call between 9am-3pm to schedule pick-up from one of 23 pantry sites. Referrals from human service agencies required for those needing additional food assistance within any 30 day period. Caseworkers can call 343-3672
373-5002 ELIGIBLE: Pregnant/lactating women and infants/preschoolers, based on income and screening for medical/nutritional risks. Proof of income required. SERVICES: WIC coupons for milk, cheese, eggs, juice, peanut butter, dried beans, peas, infant cereal, and formula.
Michigan Department of Human Services 337-4900 (Main #) ELIGIBLE: Low income SERVICES: Provides food assistance. CONTACT: Kelly Richards 337-5154
343-1269
ELIGIBLE: Anyone with a written referral from their union’s services rep. or a human services worker.
SERVICES: 40 lbs. bag of food 1x/month
Drop-in Shelter 343-5880
ELIGIBLE: All
SERVICE: Open 365 days/year 6:30a-5:30p; breakfast 8-9a; hot lunch 1:30-2:30p; also available are phones, showers, laundry, counseling, help with housing and employment and other services.
CONTACT: Phil Boothroyd, Chris Kenney
345-2974 448 N. Burdick
ELIGIBLE: All ages in need of a hot meal.
SERVICE: Provides meals Monday-Sunday Breakfast: 7:00 am Lunch: 12:30 pm; Sun. 1pm Dinner: 6 pm: chapel/ meal; Sat/Sun 6pm
CONTACT: Ext. 247 Tyra Swanson
Meals On Wheels 382-0515
ELIGIBLE: Homebound older adults 60+ yrs. who have difficulty with meal preparation.
SERVICES:Provides food delivery to those who are home bound. Cost sharing fee based on ability to pay and number of meals per day.
Main meal is mid-day. Light supper, if needed, is available.
Offers congregate meal sites at various locations in
CONTACT: Jessica Jones
344-6119 1700
ELIGIBLE: Low income persons or families in financial crisis.
SERVICES: Provides emergency assistance for utilities, food, clothing, and disaster relief.
CONTACT: Maria Almaguer or Captain Tom McComb
Other Emergency Needs & Community Centers
Michigan Department of Human Services (DHS-formerly FIA, DSS) 337-4900 ELIGIBILITY: If presently receiving services through DHS, contact DHS worker. If person is receiving services for the first time, the person must go through intake. Response time for ES funds should be as soon as possible; at the end of the month the response time may be a bit slower. If a client is having special problems that need to be addressed, they may call the worker’s supervisor. Intentional violators of any DHS programs are temporarily ineligible for services. SERVICES: Provides income supportive services, medical assistance, FIP, emergency needs for life threatening situations, children’s & adult protective services, foster care, adoption, food assistance, basic adult services, & services to delinquent youth (committed by Family Division of Circuit Court). Emergency Services (ES): Help with unusual circumstances beyond SER requirements ie, medically necessary phone installation, heat/utilities, maximum dollar amounts apply. State Emergency Relief (SER): There is an application process to qualify for this financial assistance. One criterion is that the solution to the problem be sustainable. Services available under this program can include assistance with funeral costs, shelter related issues, utilities (electric, heat, water), and home governorship services, i.e., mortgages, property taxes, and home repairs. CONTACT: Patrick Anderson 337-5001
344-7333 1010 ELIGIBLE: Anyone SERVICE: Problem solving and support for people seeking clothing, furniture and appliances. For financial assistance, guest must have paperwork a) from DHS and HRI for evictions, b) from DHS and Salvation Army for utilities assistance. Amount available is generally $75. CONTACT: Kal. Deacons Conf.
Emergency Prescription Assistance Program 488-0813 117 W. Patterson
ELIGIBLE: Kalamazoo Co. residents without prescription coverage who do not have a primary care physician.
SERVICE: Emergency prescription assistance 1x per year, 8am to 8pm daily.
CONTACT :
345-8556 ELIGIBLE: Kal. SERVICES: Food (T-Th 1-3pm). Financial ($50/household 1x/year). Prescription help for seniors. Health clinic and holiday assistance. CONTACT: Mary Gustas & Sue Benson
Douglass Community Association 343-6185 1000 W. ELIGIBLE: Northside homeowners 60yrs or older or disabled individuals, living in City of SERVICES: Minor home repair and exterior painting (June-Sept. only). CONTACT: O’Neal Ollie
323-1942 325 E. Centre ELIGIBLE: Residents of the City of SERVICES: Emergency assistance: food, clothing, financial, WIC coupons, Well Child Clinics, holiday food baskets and immunizations. CONTACT: Keith Howell Diane Schrock
South 649-2901 ELIGIBLE: Residents of southern County (including Climax, Fulton, Scotts and surrounding townships). SERVICES: Emergency food, clothing, financial assistance, WIC, prescription help, medical equipment, senior transportation, Christmas baskets. CONTACT: Emily Greenman & Jan Neblock-VanStratt
344-0044 ELIGIBLE: Uninsured Kal. County residents SERVICES: Walk-in Clinics: M-F 9am-5pm, T.and Th. evenings 5-9pm, registration until 7pm. Acute medical care, dental screening, prescription assistance, vision referral, health education and community referrals. CONTACT: Robyn Hagen
Healthcare for the Homeless Clinic 385-2217 431 N. Rose ELIGIBLE: Persons, living in transitional shelter, outdoors or with relatives temporarily. SERVICES: Primary health care, assistance for prescription drugs (only for HOURS: M-F 8:30am to 5pm Walk-ins welcomed. CONTACT: Willis Cain
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