Public Services FAQs
Who do I contact if a streetlight is out?
If you notice a streetlight is out, please call Consumers Energy at (800) 477-5050.
Who do I contact if a traffic signal needs to be timed differently?
If a traffic light seems out of sync, please call the Engineering Division at (269) 337-8601 and ask for the Traffic Engineer. Or click here to report a timing issue!
Do I need a permit to pave my driveway over the sidewalk?
Yes, if you plan to repave your driveway and wish to go over the top of an existing sidewalk you must obtain a permit first. To find out how to obtain a Residential & Commercial Driveway Permit form, visit our Permit & Applications page. You may also contact the Engineering Division at (269) 337-8601 and ask for the Senior Construction Engineer for more information.
Where can I get a map of non-motorized transportation routes?
You may purchase or view a map showing Southwest Michigan motorized, motorized-with-bike-lane and non-motorized routes at MDOT Road and Trail Bicycling maps. You may also find the City's pdf Section 6 Non Motorized Transportation Plan (9.01 MB) of interest.
Where can I find out about street closures?
You may find out about current street projects and detours through our proposed proposed project page. You may also contact the Engineering Division at (269) 337-8601 to obtain further details about a project.
When can I find out how long a road will be under construction?
You may find out about current street projects and detours through our On Going Construction Projects page. You may also contact the Engineering Division at (269) 337-8601 to obtain further details about a project.
Who do I talk to if my neighbors and I would like to change the parking time regulations on our street?
Please contact the Engineering Division at 337-8601 and ask for the Traffic Engineer to discuss parking restrictions and regulations. Click here for additional information!
How do I report a water main break?
If you think you've noticed a water main, break please contact the Public Services Department at (269) 337-8729. After hour emergency line is (269) 337-8148.
How much does it cost to get hooked up to the City's water and sewer service if I have a well and septic system now?
First, to see if this service is available in your area, please contact the Engineering Division at (269) 337-8601 and ask for a Water and/or Sewer Engineer. Click here for Rate Information pdf Rates Schedule
How do I know if water and sewer is available at a given address?
To see if this service is available in your area please contact the Engineering Division at (269) 337-8601 and ask for the Utilities Records Supervisor.
Who do I contact if I think my water bill is wrong?
If you have a question regarding your water & sewer bill, please call our Customer Service Representatives at (269) 337-8149.
How do I get Water Service transferred to my name?
If you need service put in your name and you have had service with Kalamazoo before, please contact the our Customer Service Representatives office at (269) 337-8149. If you have not had service before, you will need to come in to the office and fill out an application and place a security deposit.
Where do I go to pay my water bill?
The Billing Office is located at 241 W South St as part of the Treasurer's Office. (City Hall)
What are the water department's hours?
Office hours are 8:00am to 4:30pm Monday through Friday.
My water bill seems to increase each month, why?
If your water bill seems higher and higher each month please call our office at (269) 337-8149 to schedule a free service call. You may have a plumbing leak. We will send a service person out to investigate, however, we cannot fix any problems.
Is there a deposit for water service?
There is a deposit for new water service. The minimum amount of this deposit is $40 for residents inside of the City and $60 for residents outside of the City. Your deposit is held for a minimum of 3 years. At the end of this time period, if you have paid you water bill on time each month with limited number of reminders or final notices, the deposit will be applied to your account.
What if I move while you still have my water bill deposit money?
If you move before 3 years is up, your deposit will transfer to your new residence. If you move outside the Kalamazoo area, your deposit will be applied to your final bill. If there is a remainder left over, a check will be mailed to you.
Can I pay my Water Bill Online?
Yes, you can pay your water bill online. (Please be aware that there will be an additional fee charged for this service by Official Payments Corp.)
Can I pay my Water Bill with a Credit Card?
Yes, you can pay your Water Bill with a Credit Card in three different ways including: calling (269) 337-8149, mailing your credit card number in the space provided on your bill, or paying online.
What do I do if my water is dirty and has an odor?
If your water is dirty and/or has an odor, please call Water Quality at (269) 337-8756.
What do I do if my meter is leaking or I have low water pressure?
If your meter is leaking or your water pressure is low please call our office at (269) 337-8149 and request a service person be dispatched to your home to determine the problem.
Who do I contact if I want my water tested for Lead & Copper?
The City of Kalamazoo offers free Lead and Copper testing kits. For more information please call (269) 337-8550.
Is my house in a flood plain?
To find out if your house is in a flood plain, please contact the Engineering Division at (269) 337-8601 and ask for the Senior Construction Engineer.