Pay a Water and Sewer Bill

You can make a payment for your water and sewer bill online, by mail, by phone, in person, or using the drop box at City Hall. The City of Kalamazoo accepts Visa, MasterCard, American Express, Discover, echeck, check, or cash. Please do not mail cash.

Note: the payment processor charges a 2.8% service fee (minimum $1.50) for credit/debit card payments and a $0.85 service fee for electronic checks. This is collected by the processor and applies to payments made online, by phone, and in person.  


Step 1.Visit the BS&A Online Portal

Online payments for utility bills can be made using the BS&A Online portal. Visit the portal using the link below. 

BS&A Online Utility Payments

Step 2.Find Your Account

Search for your account in BS&A Online. You can search by your account number, name, address, or parcel number. Once you locate your account, BS&A will show the account information, including a breakdown of your current bill and the total amount owed. 

Enter the amount you wish to pay in the box under the bill information and click Make Payment.

Step 3.Enter Payment Details

Once you click Make Payment, you will be directed to a payment page that will look different from BS&A (don't worry!). The page will prompt you to review your "cart" and display your account, name, address, and amount to pay. If this is correct, click the Checkout button.

Enter your payment information. If you want, you can create an account to save your payment information or set up recurring payments. If not, just click next. 

Step 4.Review and Submit Payment

Before submitting your payment, review all information to ensure it is accurate and select a payment date. If everything looks good, agree to the terms and conditions and click Submit. A payment confirmation will be displayed in your browser, and you will receive a copy to the email you provided.  

By Phone

Step 1.Have Your Information Ready

You will need to have the unique ID number to pay a utility bill by phone. This can be found on the top of your utility bill near the bill date and your account number.

Step 2.Call (866) 273-5523

Call the City of Kalamazoo telephone payment system at (866) 273-5523. To make a utility payment, press option 1. Follow the telephone prompts to pay by credit/debit card or electronic check. 

By Mail

To pay your utility bill by mail, please return the payment coupon with a check or money order made out to the City of Kalamazoo to:

City of Kalamazoo Treasurer
241 W South Street
Kalamazoo, MI 49007

Please Do not send cash.

In Person

City Hall

You can pay utility bills in person by visiting the City Treasurer's Office at City Hall during business hours. The Treasurer's Office is located on the first floor at the north end of the building. You can pay by credit/debit card, electronic check, or cash. 

Drop Box

You can make a payment at City Hall after business hours by using the secure drop box. The drop box is located to the right of the South Street entrance when facing City Hall. Please return the payment coupon with a check or money order made out to the City of Kalamazoo. The drop box is checked and payments are applied daily. 

Please do not leave cash in the drop box.