Report Uncleared Sidewalks

Many of our neighbors depend on sidewalks to stay connected all year (yes, even in winter). Accumulated snow and ice can make it unsafe or even impossible for people to use sidewalks, especially our older neighbors or people with disabilities.  

City ordinance requires property owners to clear their sidewalks of snow and ice within 48 hours of snow fall. Please let us know if you notice uncleared sidewalks past this timeframe (please do not report within 48 hours to allow time for sidewalks to be cleared). 

Online

Step 1.When to Report

After it snows, city ordinance allows property owners 48 hours to clear their sidewalks of ice and snow. Please allow this time for snow to be cleared before reporting an uncleared sidewalk. 

Step 2.Report Online

Complete the brief online form to report the issue online.

Report Uncleared Sidewalks

Step 3.Review and Enforcement 

City staff will review your report and take appropriate action to resolve the issue, which may include assessing a fine or penalty to the property owner.

By Phone

Step 1.When to Report

After it snows, city ordinance allows property owners 48 hours to clear their sidewalks of ice and snow. Please allow this time for snow to be cleared before reporting an uncleared sidewalk. 

Step 2.Call 311 or (269) 337-8000

Call 311 or (269) 337-8000 to report missed snow removal by phone. We will ask you for the location, date, and time that you noticed the issue. 

Step 3.Review and Enforcement 

City staff will review your report and take appropriate action to resolve the issue, which may include assessing a fine or penalty to the property owner.