Report Missed Snow Removal

It's important for everyone in our community get be able to get where they need to go, no matter how they're traveling or what time of year. Our goal is to have major streets cleared within 24 hours after snowfall and all streets cleared within 48 hours. City ordinance requires property owners to clear their sidewalks of snow and ice within 48 hours of snow fall. If this timeframe has passed and you notice streets and sidewalks that have not been cleared, please let us know. 

Online

Step 1.When to Report

Our goal is to have major streets clear with 24 hours and all others within 48, and ordinance allows property owners 48 hours to clear their sidewalks of ice and snow. Please allow this time for snow to be cleared before reporting any snow removal issues. 

Step 2.Report Online

Complete the brief online form to report the issue online.

Report Missed Snow Removal

Step 3.Review and Enforcement 

City staff will review your report and take appropriate action to resolve the issue. This could involve plowing missed streets, reminding property owners of their responsibility to clear sidewalks, or assessing fines or penalties.

By Phone

Step 1.When to Report

Our goal is to have major streets clear with 24 hours and all others within 48, and ordinance allows property owners 48 hours to clear their sidewalks of ice and snow. Please allow this time for snow to be cleared before reporting any snow removal issues. 

Step 2.Call 311 or (269) 337-8000

Call 311 or (269) 337-8000 to report missed snow removal by phone. We will ask you for the location, date, and time that you noticed the issue. 

Step 3.Review and Enforcement 

City staff will review your report and take appropriate action to resolve the issue. This could involve plowing missed streets, reminding property owners of their responsibility to clear sidewalks, or assessing fines or penalties.