Report an Issue with Rental Housing

We expect all landlords and property managers in the city to provide safe, sanitary housing and to respond to their tenants needs. If you have an issue with a rental property and your landlord or property manager won't help, please let us know. 

Please note that the City of Kalamazoo is not involved in civil matters such as payment disputes, rent reimbursements, or lease agreements or disputes. For these matters, please contact Kalamazoo Public Safety non-emergency dispatch at (269) 488-8911 or seek private legal advice. 

Online

Step 1.Contact Your Landlord or Property Manager

Before reporting an issue to the City of Kalamazoo, please contact your landlord or property manager about the issue in writing. Provide a reasonable amount of time for them to respond. If they are unresponsive or the issue is not resolved, please continue and report it. We will ask you to include the written notice as part of the report. 

If the issue is an emergency (no heat, no water, no electric, sewage, structural failure, etc.) call your landlord or property manager right away. If they are not responsive, please call us at 311 or (269) 337-8000.

Step 2.Submit a Rental Service Request

Complete the Rental Service Request form and provide all of the relevant information about you the property and complaint. We will ask you to upload a copy of the written notice that you provided to the landlord or property manager. This notice can be a scanned letter, a photo of the notice, and email, a screen shot of text messages, or anything that can be documented.

Submit Rental Service Request

Step 3.Review of Request

Once your request has been received, it will be reviewed and assigned to an inspector. Generally our team will respond within 72 hours. They will assess the rental and take enforcement action if needed. 

By Mail

Step 1.Contact Your Landlord or Property Manager

Before reporting an issue to the City of Kalamazoo, please contact your landlord or property manager about the issue in writing. Provide a reasonable amount of time for them to respond. If they are unresponsive or the issue is not resolved, please continue and report it. We will ask you to include the written notice as part of the report. 

If the issue is an emergency (no heat, no water, no electric, sewage, structural failure, etc.) call your landlord or property manager right away. If they are not responsive, please call us at 311 or (269) 337-8000.

Step 2.Submit a Rental Service Request

Complete a Service Request form and provide all of the relevant information about you the property and complaint. Please include a copy of the written notice that you provided to the landlord or property manager. This notice can be a letter, photo, email, a printed screen shot of text messages, or anything that can be documented.

Service Request Form(PDF, 190KB)

Mail the completed form to our office:

City of Kalamazoo
Community Planning & Economic Development
245 N Rose Street Suite 100
Kalamazoo, MI 49007

Step 3.Review of Request

Once your request has been received, it will be reviewed and assigned to an inspector. Generally our team will respond within 72 hours of receiving the complaint. They will assess the rental and take enforcement action if needed. 

In Person

Step 1.Contact Your Landlord or Property Manager

Before reporting an issue to the City of Kalamazoo, please contact your landlord or property manager about the issue in writing. Provide a reasonable amount of time for them to respond. If they are unresponsive or the issue is not resolved, please continue and report it. We will ask you to include the written notice as part of the report. 

If the issue is an emergency (no heat, no water, no electric, sewage, structural failure, etc.) call your landlord or property manager right away. If they are not responsive, please call us at 311 or (269) 337-8000.

Step 2.Submit a Rental Service Request

Visit our office at the address below to complete a Service Request form. Please bring a copy of the written notice that you provided to the landlord or property manager. This notice can be a letter, photo, email, a printed screen shot of text messages, or anything that can be documented.

Service Request Form(PDF, 190KB) 

City of Kalamazoo
Community Planning & Economic Development
245 N Rose Street Suite 100
Kalamazoo, MI 49007

Step 3.Review of Request

Once your request has been received, it will be reviewed and assigned to an inspector. Generally our team will respond within 72 hours of receiving the complaint. They will assess the rental and take enforcement action if needed.