Water Customers Advised to Run Water to Avoid Frozen Water Lines


The City of Kalamazoo Public Services Department is issuing an advisory to its water utility customers. Water services are freezing between the water main in the street and a customer’s home/business due to the depth of the frost in the ground. In some cases, freezing is also occuring on the customers side of the meter due to lack of heat in the structural area around the meter and water line.

Water customers are advised to take all necessary precautions to prevent their water services from freezing and are advised to run their water at a pencil size stream 24 hours a day in a utility tub or sink until April 1st unless otherwise notified.  Please note that you should continue to run your water even if there are a few warm days at anytime prior to April 1st.

Symptoms to look for when your pipes or meter may be freezing:

  • You may experience a slight decrease in water pressure.
  • Your water may become rusty or cloudy.
  • Your water will be extremely cold (less than 35 degrees).
  • History of frozen water services.

The current service renewal timeframes can be up to three weeks. For more information please contact Public Services Dispatch water emergency line at 269-337-8148.


City of Kalamazoo

Home to the Kalamazoo Promise, three institutions of higher education, two nationally recognized healthcare systems, cutting-edge medical research, world-class brewing and dining, outstanding parks, and an extensive variety of music, art, theatre, and cultural attractions.


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 (269) 337-8000
 (269) 337-8182
 241 West South Street
     Kalamazoo, MI 49007

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