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Kalamazoo Resident Feedback Sought through Community Survey


The City of Kalamazoo is asking residents to participate in a city-wide survey to evaluate how city government is serving residents, to gauge perceptions of the city, and to make comparisons with peer cities.

A random and scientific sample of 1,700 households will receive invitations in the mail to participate in the National Community Survey (NCS). The NCS was developed by the National Research Center with the assistance of the International City/County Management Association to provide cities with a method to measure citizen opinions. The survey includes questions about quality of life in the community, local policies, demographics, rating of local government services and resident use of services. Survey responses are weighted to reflect the characteristics of the entire community.

Residents that have been selected to participate will first receive a notification postcard informing them to expect a survey to follow. Surveys will be mailed with brief instructions and a postage-paid return envelope. Participation in the survey will be opened to the broader community later in May via an opt-in web survey. All responses to this survey are completely anonymous.

This will be the second time that Kalamazoo residents have been asked to participate in the NCS. Residents were first surveyed in 2017.

“In 2017 we surveyed residents to establish a benchmark and validate input that was informing Imagine Kalamazoo 2025,” stated Deputy City Manager Laura Lam. “As we move forward implementing the plan, we can gauge how the work of the IK2025 plan is impacting life in the City of Kalamazoo.”

About the National Community Survey

The National Community Survey was among the first scientific surveys developed to gather resident opinion on a range of community issues, and has been used in more than 400 jurisdictions across 46 states. The NCS™ is a cost-effective scientific survey of resident opinion and an important benchmarking tool that allows for comparison among communities. Communities using The NCS have reported that the tool helped improve performance, strengthen communications with community stakeholders, and identify clear priorities for use in goal and budget setting.


City of Kalamazoo

Home to the Kalamazoo Promise, three institutions of higher education, two nationally recognized healthcare systems, cutting-edge medical research, world-class brewing and dining, outstanding parks, and an extensive variety of music, art, theatre, and cultural attractions.


 (269) 337-8000
 (269) 337-8182
 241 West South Street
     Kalamazoo, MI 49007

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