Residents Encouraged to Prepare for Emergencies During 911 Education Month

This April 1st -30th, national public safety organizations will conduct outreach to the community to ensure the public is ready to access help during emergencies during National 9-1-1 Education Month.

The National Association of State 911 Administrators (NASNA) is the voice of the states on public policy issues impacting 911.  State 911 leaders’ expertise can assist industry associations, public policy makers, the private sector, educators, and emergency communications professionals at all levels of government as they address complex issues surrounding the evolution of emergency communications.  NASNA is committed to collecting and promoting 9-1-1 public education materials at  A variety of resources are available to support both the “9-1-1: The Number to Know” campaign and education themes including:

Call If You Can, Text If You Can’t:  Text-to-9-1-1 service is available in an increasing number of communities around the country.  The service benefits individuals (or persons) who are deaf, hard of hearing or in a situation where they cannot speak and make a voice call.  However, a traditional voice call, if possible, is still the best way to reach emergency services.

Know Your Location: Wireless calls to 9-1-1 provide location information, but 9-1-1 call takers may need more specific information.  Be prepared to provide detailed information on where you are so that help can get to you as quickly as possible. 

Stay Calm and Don’t Hang Up: Until you are instructed to do otherwise, stay on the line so you can provide any necessary information or assistance to the 9-1-1 call taker.  Even if you accidently call 9-1-1, don’t hang up.  Inform the call taker that you dialed accidently and that there is no emergency.

The resources available at help educators, government officials, media representatives, and concerned citizens alike promote ongoing, age appropriate    9-1-1 education that can save lives.

A vision of NASNA is to save lives and improve emergency response by supporting a national 9-1-1 education and awareness effort to ensure the appropriate and responsible use of 9-1-1 resources and embraces contemporary communications opportunities.

U.S. SBA Opens Loan Program to Residents and Businesses Affected by Flooding

The U.S. Small Business Administration (SBA) has approved Governor Rick Snyder’s request for a disaster declaration for the Michigan counties of Arenac, Berrien, Ingham and Kalamazoo. The declaration allows residents and businesses affected by severe flooding in February to apply for financial assistance from the SBA.

Loans of up to $2,000,000 are available to businesses for the repair or replacement of real estate, inventories, machinery, equipment or other physical losses. Home loans are available up to $200,000 for the repair of replacement of real estate and up to $40,000 to replace personal property. Economic Injury Disaster Loans are also available for alleviating economic injuries caused by the disaster. Complete details about SBA Disaster Loan Assistance can be found on the SBA website here.

The SBA will open a Disaster Loan Outreach Center (DLOC) on Tuesday, April 3 at the Kalamazoo County Expo Center (2900 Lake Street) to provide assistance. The DLOC will be open be open Monday – Friday 8:00 a.m. – 5:00 p.m. with the following exceptions:

  • Tuesday, April 3, 10:00 a.m. – 5:00 p.m. (opening day)
  • Saturday, April 7, 10:00 a.m. – 2:00 p.m.
  • Tuesday, April 10, 8:00 a.m. – 3:30 p.m. (closing day)

For more information, community members can contact SBA’s Disaster Assistance Customer Service Center by calling 1 (800) 659-2955, emailing This email address is being protected from spambots. You need JavaScript enabled to view it., or visiting SBA’s Web site at Deaf and hard-of-hearing individuals may call (800) 877-8339. Applicants may also apply online using the Electronic Loan Application (ELA) via SBA’s secure Web site at

pdf SBA Program Fact Sheet (36 KB)

pdf SBA DLOC Locations (135 KB)

pdf SBA Declaration (426 KB)

Grace Period Allows Kalamazoo Property Owners to Clean Up Debris through April 15

With the arrival of spring, often times we find a season's worth of litter underneath the melted snow. Residential and commercial property owners in the City are reminded of their responsibilities to keep properties trash free throughout the year. Chapter 15A of the City of Kalamazoo Code of Ordinances (the Trash Ordinance) states, "“…All garbage must be stored in a watertight container that is constructed of metal, plastic or other durable material impervious to rodents, has a tight-fitting lid or cover, and is capable of being serviced without creating unsanitary conditions..."

A grace period for violations of the Trash Ordinance is in effect through Sunday, April 15. Thereafter, properties that are in violation of the ordinance will be issued a written citation allowing 10 days to clean up the property and a $77 fine. If the property is not cleaned up within 10 days, a crew will be dispatched to clean up the property on behalf of the property owner, who will then be billed for the recovery of enforcement costs. 

Property owners are encouraged to take advantage of the grace period to avoid fines or enforcement action, and to take a proactive approach to keep our city clean and inviting for everyone who lives, works and visits in Kalamazoo.

City of Kalamazoo

Home to the Kalamazoo Promise, three institutions of higher education, two nationally recognized healthcare systems, cutting-edge medical research, world-class brewing and dining, outstanding parks, and an extensive variety of music, art, theatre, and cultural attractions.


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 (269) 337-8047
 (269) 337-8182
 241 West South Street
     Kalamazoo, MI 49007

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