This April 1st -30th, national public safety organizations will conduct outreach to the community to ensure the public is ready to access help during emergencies during National 9-1-1 Education Month.
The National Association of State 911 Administrators (NASNA) is the voice of the states on public policy issues impacting 911. State 911 leaders’ expertise can assist industry associations, public policy makers, the private sector, educators, and emergency communications professionals at all levels of government as they address complex issues surrounding the evolution of emergency communications. NASNA is committed to collecting and promoting 9-1-1 public education materials at www.know911.org. A variety of resources are available to support both the “9-1-1: The Number to Know” campaign and education themes including:
Call If You Can, Text If You Can’t: Text-to-9-1-1 service is available in an increasing number of communities around the country. The service benefits individuals (or persons) who are deaf, hard of hearing or in a situation where they cannot speak and make a voice call. However, a traditional voice call, if possible, is still the best way to reach emergency services.
Know Your Location: Wireless calls to 9-1-1 provide location information, but 9-1-1 call takers may need more specific information. Be prepared to provide detailed information on where you are so that help can get to you as quickly as possible.
Stay Calm and Don’t Hang Up: Until you are instructed to do otherwise, stay on the line so you can provide any necessary information or assistance to the 9-1-1 call taker. Even if you accidently call 9-1-1, don’t hang up. Inform the call taker that you dialed accidently and that there is no emergency.
The resources available at www.know911.org help educators, government officials, media representatives, and concerned citizens alike promote ongoing, age appropriate 9-1-1 education that can save lives.
A vision of NASNA is to save lives and improve emergency response by supporting a national 9-1-1 education and awareness effort to ensure the appropriate and responsible use of 9-1-1 resources and embraces contemporary communications opportunities.