Transfer Water & Sewer Service

If you move or need to transfer water service into your name, you can apply online. Learn how to transfer water service for buildings that are already connected to city water. If you need to install new service to a building that is not already connected to the water system, please search for Install New Water Service.

To complete this form, you must be the Responsible Bill Payee, the Bill Payee’s Spouse or Legally Authorized Agent, or the Administrator of the Estate. You will also need a valid driver’s license or Michigan ID. A refundable security deposit may be required.

Water will not be turned on in the winter at properties that are not heated. The helps protect the water system and prevents damage to the property from frozen water pipes. 

Online

Step 1.Have Your Information Ready

To apply you'll need to know the service address and have a valid driver's license or Michigan ID. If you have previously had city water service in your name, it's helpful if you have the address. We will also ask if there is a good time and date for your appointment (if needed), so check your schedule. 

Step 2.Submit the Application 

Submit the online application and upload a copy of your driver's license or ID (if you're completing this application from a mobile device, you can take a photo). You will generally receive a response within two business days.  

Utility Service Application 

Step 3.Confirmation

When our staff contacts you, they let you know if a deposit is needed, explain how you can pay, and schedule an appointment for service to be turned on. Appointments are only needed if the service is disconnected before you are planning to take responsibility and the meter is located inside the house.

Step 4.Service Appointment

If necessary, someone from our Public Services department will visit the property at the scheduled date and time to turn on service, complete a meter reading, or perform any other required work. Appointments can be requested between 7:30 - 11:30 a.m. or 11 - 4 p.m. You can request a call 30 minutes ahead of time so know when we will be arriving.  

Step 5.You're All Set!

The water service for this property will be turned on and the billing will be in your name. Utilities are billed quarterly and each bill includes instructions on how to pay. Make sure you pay on time to avoid additional fees. 

Pay a Utility Bill

By Phone

Step 1.Have Your Information Ready

To apply you'll need to know the service address and its helpful to know if you have previously had water service in your name. We will also ask if there is a good time and date for your appointment (if needed), so check your schedule.

We will need to verify that you are authorized to transfer service before we can proceed. If we are not able to confirm this based on your service history, you will need to apply online or in person at the City Treasurer's Office with valid photo ID.  

Step 2.Call 311 or (269) 337-8000 

Call 311 or (269) 337-8000 to initiate the service transfer. Our team will ask you a series of questions to fulfil the request and schedule an appointment if one is needed. We will also let you know if a deposit is needed and help make payment arrangements. 

It does take a little time to complete this service over the phone, so make sure you have some time before calling. 

Step 3.Service Appointment

If necessary, a team from our Public Services department will visit the property at the scheduled date and time to turn on service, complete a meter reading, or perform any other required work. 

Step 4.You're All Set!

The water service for this property will be turned on and the billing will be in your name. Utilities are billed quarterly and each bill includes instructions on how to pay. Make sure you pay on time to avoid additional fees. 

Pay a Utility Bill

In Person

Step 1.Have Your Information Ready

To apply you'll need to know the service address and have a valid driver's license or Michigan ID. If you have previously had city water service in your name, it's helpful if you have the address. We will also ask if there is a good time and date for your appointment, so check your schedule. 

Step 2.Visit the City Treasurer's Office

Visit the City Treasurer's Office located on the first floor of City Hall. Utility Service Applications are available in the lobby, and our Treasury team can help you apply for service, pay a deposit, and schedule a service appointment (if necessary). They will confirm all of the details before you leave.

Utility Service Application(PDF, 398KB) 

Step 3.Service Appointment

If necessary, a team from our Public Services department will visit the property at the scheduled date and time to turn on service, complete a meter reading, or perform any other required work. 

Step 4.You're All Set!

The water service for this property will be turned on and the billing will be in your name. Utilities are billed quarterly and each bill includes instructions on how to pay. Make sure you pay on time to avoid additional fees. 

Pay a Utility Bill