Report a Missed Pickup

If we missed one of your curbside pickups, please let us know so we can make it right. For bulk trash, brush, spring clean-up, and recycling, please let us know within 48 hours. For our leaf program, we ask that you wait until our crew has made a full sweep of your area before reporting (this helps the leaf program run most efficiently).  

Online

Step 1.Check the Schedule

Pickups are sometimes delayed because of observed holidays or extreme weather so make sure the program isn't just running behind. If any programs are behind schedule, we will post a notice to this website. 

Step 2.Check the Accepted Materials

Make sure the items you placed out for collection are accepted by the program. For example, items left out for bulk trash in black bags will not be collected and the resident will be responsible from removing them from the curb. 

Step 3.Report the Missed Collection

Please report missed pickups online by submitting the form below and we'll make sure your materials are collected. Please report bulk trash, brush, spring clean-up, and recycling misses within 48 hours. For the leaf program, please wait until the crew has moved on from your area. 

Report a Missed Pickup

By Phone

Step 1.Check the Schedule

Pickups are sometimes delayed because of observed holidays or extreme weather so make sure the program isn't just running behind. If any programs are behind schedule, we will post a notice to this website. 

Step 2.Check the Accepted Materials

Make sure the items you placed out for collection are accepted by the program. For example, items left out for bulk trash in black bags will not be collected and the resident will be responsible from removing them from the curb. 

Step 3.Call 311

You can call 311 or (269) 337-8000 to report a missed pickup and we'll make sure your materials are collected. Please report bulk trash, brush, spring clean-up, and recycling misses within 48 hours. For the leaf program, please wait until the crew has moved on from your area.