If you're not able to pay your utility bill by the due date, you can request an extension to pay. The extension will add an additional two weeks onto your current due date. To be eligible for an extension of your current utility bill, all previous bills must be paid in full. Extensions are limited to two per calendar year.
Call 311 or (269) 337-8000 to verify you are eligible for an extension. We will look up your account and let you know if you're eligible, and can provide additional information if you are able to verify the ID number on file for the account.
You can request an extension to pay by visiting City Hall at 241 W South Street, or online by clicking the button below. You will need to provide a copy of your Driver's License or State ID with your request. A member of our team will follow up within 72 hours with details on your extension request.
Request an Extension to Pay