Making a PaymentThe City of Kalamazoo provides a variety of payment options including:
- In person with a check, cash, or debit/credit card
- By using a secure lockbox located at City Hall (also available for after hours drop-offs)
- By phone by calling (866) 273-5523
- Through our website by using the link below.
Pay OnlineThe City of Kalamazoo accepts online payments for water, sewer, property tax, and miscellaneous invoices. This secure and reliable option is provided by Point & Pay, an established payment processor. You can pay with a Visa, MasterCard, American Express, and Discover Card, or you can authorize an automatic debit to a checking account for utility bills (see No-Fee ACH Payment).
A 2.8% convenience fee (minimum of $ 1.50) will be charged for the use of a debit or credit card. A flat fee of $ .85 cents will be charged for all electronic check payments. The convenience fee is collected by our third party processor and does not benefit the City. This fee applies to credit card and debit card payments made online and in person at the Treasurer’s Office.”
To pay a bill online, visit the City of Kalamazoo's BSA Online portal and select the appropriate payment type from the online payments menu on the left side of the screen.
In March 2020 a new payment portal was introduced to offer a better user experience and new features, including recurring payments. Instructions to register for this new payment portal are available here.
If prompted, select City of Kalamazoo as the municipality. A list of online services, including payments, can be found on the left hand side of the screen
ACH Payment for Utility BillsThe City Treasurer's Office offers a free automatic ACH payment option for water and sewer bills. To sign up, complete the enrollment form and return it along with a voided check or account statement to the Treasurer's Office located on the first floor of City Hall. The enrollment form may also be mailed to the Kalamazoo City Treasurer's Office, 241 W South Street, Kalamazoo, MI 49007.
Pay by PhoneYou can make a payment over the phone by calling (866) 273-5523 and authorizing a charge to a checking account, or using a Visa, MasterCard or Discover. You will need to have your parcel number (tax), account ID (utility), or invoice number (miscellaneous) available to complete the payment.
Pay by MailPayments may be mailed to the City Treasurer's Office at 241 W South Street, Kalamazoo, MI 49007. Please make checks payable to Kalamazoo City Treasurer.
Pay in PersonPayments can be made in person at the City Treasurer's Office, located on the first floor of City Hall, 241 W South Street Kalamazoo, MI 49007. The City Treasurer's Office is open Monday through Friday from 8 a.m. to 4:30 p.m. Please make checks payable to Kalamazoo City Treasurer.
A 2.8% convenience fee (minimum of $ 1.50) will be charged for the use of a debit or credit card. The convenience fee is collected by our service provider and applies to all credit and debit card payments made online or in person.”
For payments after business hours, a secure drop box is located west of the front entrance to City Hall (on South Street, to the right of the doors when facing City Hall).
Service ChargesA 2.8% convenience fee (minimum of $ 1.50) will be charged for the use of a debit or credit card. The convenience fee is collected by our service provider and applies to all credit and debit card payments made online or in person.”
Past Due Utility PaymentsIf you are making a payment on a past due water account and have received a shut off notice, please notify a customer service agent after your payment has been completed.
First make a payment using one of the options listed above. Then contact the City Treasurer's Office at (269) 337-8036 to notify them that a payment has been made. Online payments do not show in the system until the next business day. The customer service agent will note your account and review the online report for pending payments as of 4:30 pm.
Contacting customer service will ensure that your service is not disconnected while the payment is being processed.
Utility Extension to PayThe City of Kalamazoo offers up to 2 payment extensions per year to help utility customers. To see if you qualify for an extension, please contact the City Treasurer's Office at (269) 337-8149 first to verify that you qualify. If you qualify, please complete the form below.
Paperless BillingThe City of Kalamazoo encourages utility customers to go green and elect to receive statements via email.
With the exception of the downtown Central Business District, parking enforcement in the City is the responsibility of the Kalamazoo Department of Public Safety. Parking enforcement in the Central Business District is overseen by Central City Parking.
Information about paying a parking ticket is available at www.kalamazoocity.org/parking.