Our Public Water Supply System is the second largest groundwater-based drinking water system in Michigan. It's also ranked one of the lowest for water rates out of the state's largest systems. Our system has a Michigan Department of Environment, Great Lakes, and Energy (EGLE) approved Wellhead Protection Program, and it's been recognized with the Exemplary Source Water Protection Award by the American Water Works Association. Kalamazoo has also been designated a Groundwater Guardian Community every year since 1998. We provide 20 million gallons of water on an average day to nearly 200,000 customers in 11 jurisdictions. The system includes approximately 839 miles of water main and roughly 7,000 hydrants.
If you need help with your water service or are experience any issues related to water quality, please call 311 or (269) 337-8000. If you have an emergency related to water or sewer service, please call (269) 337-8148.
Make a payment to the City of Kalamazoo for water and sewer service
Transfer existing water and sewer service from one person to another (for buildings that are already connected to city utilities).
Install a new water service to connect new residential construction or small buildings that previously used well water.
If you're not able to pay your utility bill by the due date, you may be able to request an extension to pay.
The City of Kalamazoo offers free testing for lead and copper in your home's water. If necessary, free filters are available until lead services are replaced.
Find information on active or recently lifted water system advisories
Find current rates for water and sewer service.
If your water isn't running clear, flushing your interior plumbing can help resolve this issue.
Go green and request paperless delivery of future utility bills via email!
If you need help paying for utility service, financial and other assistance is available.
Learn more about Kalamazoo's water system, how wastewater is treated, and how we protect our water source and our customers.
The City of Kalamazoo provides free water filters that are certified to remove lead upon request.