The City of Kalamazoo provides safe, clean drinking water to more than 120,000 customers and wastewater treatment service to more than 150,000. Customer service for water and sewer utility customers (including billing, payments, shut-offs for non-payment, transfers of service, and new service installation) is provided by the CityTreasurer's Office, located on the first floor of City Hall. Representatives are available weekdays between 8:00 a.m. and 4:30 p.m. in person or by calling (269) 337-8036.
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Apply for Utility Service
To transfer service for a dwelling that is already connected to the City water system, please apply online using the link below or complete a Transfer or Water Service Application and return it to the City Treasurer's Office (located on the first floor of City Hall, 241 W South Street). A refundable customer security deposit of $ 60 may be required. Please be sure to bring a valid driver's license or Michigan I.D.
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Request New Utility Service
To install new city water service for dwellings previously using well water, new construction, etc., please complete the appropriate application below and return it to the City Treasurer's Office located on the first floor of City Hall, 241 W South Street. A fee of $ 100 applies to all new service connections. If water service is to be left on, an additional refundable customer security deposit may be required. Please be sure to bring a valid driver's license or Michigan I.D. If the dwelling is outside of the city limits, a permit from the village or township is also required.
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Utility Bill Payments
The City of Kalamazoo provides several payment options including in-person, online, and phone payments. More information is available here. -
Utility Service Issues
If you are experiencing any issues related to water quality, please contact City of Kalamazoo Water Operations at (269) 337-8756. -
Lead and Copper Testing
The City of Kalamazoo offers free Lead and Copper testing kits. For more information please call (269) 337-8550. -
Water and Wastewater Rates
Rates for the City of Kalamazoo's utility services are available in the rate schedule below. A security deposit may apply to new customers.
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Water & Sewer Emergencies
If you need to report an emergency outside of normal business hours please call (269) 337-8148.
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